"when i see your face...there's not a thing that i would change...'cause you're amazing just the way you are..."a couple comes in with a broken handbag. "this is the first purse i ever bought that cost as much as a car payment! i can't believe the strap is already broken! and, i took it back to the store i bought it at, and she said she couldn't help me...but there has to be a way...i've only had this purse two months" i am positive i can help them. she has no receipt. she has no tag. she can't remember which credit card she used. one hour, and a bunch of laughs, later, she walks out with a brand new bag. five minutes later, a manager approaches me and tells me that she was stopped by a couple that gushed about their amazing experience...told her i was a truly magical person...and vowed to only shop at our store, even though it's 30 miles farther from home than our closest store. i float on a cloud the rest of my shift. who knew that a compliment would hold THAT kind of power?
*special note: i, also, diagnosed the problem with the bag. during shipping, the handbags are carefully wrapped and taped, and it takes incredible feats of strength to unwrap them. someone had used a box cutter to slit the tape and had slit the strap on both ends. ALWAYS ALWAYS ALWAYS look over your handbag (designer or otherwise) and look for nicks, slits, or scratches.*
FLASH FORWARD today
yes. it's nice to be recognized for our hard work, or our new look, or our sense of humor. but the power of a compliment is often overlooked. a japanese study found that compliments can improve performance in every aspect, from school to social life to the workplace. *participants were required to complete a finger sequence on a keyboard as fast as they could in 30 seconds. one group received compliments, one group watched as other members were complimented, and one group rated their own performance. the group that received compliments improved their performance the following day.* compliments actually stimulate the same part of the brain (the striatum) that is activated when cash is given, prompting us to work harder. hmmmmm......
today is world compliment day. the idea behind it? much like valentine's day, secretary's day, or mother's day, it's a day to let the people in your life KNOW you appreciate them. no cards. no gifts. just a compliment. it's free. and it will make you both feel good.
^never underestimate a pat on the head^
